Return & Refund
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@munchyplushies.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at help@munchyplushies.com.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Incorrect Address Or Failure To Receive Delivery Policy
Due to the nature of our products, the return cost would be more than allowing the shipping company to destroy the goods. Therefore, failure to receive the parcel on time or inputting the incorrect address may lead to the disposal of your order which by purchasing from us you agree to release us from liability in case of such an event.
Defective On Arrival Policy
We know most of our products are expensive. That's why we take all possible steps to ensure the products you receive are complete and in working condition before they leave our facility. All products are personally and meticulously checked to make sure all components are present and everything is working as it should.
However, in the unlikely event the product should arrive Defective On Arrival, you must report it to us within 24 hours of receipt in your hands and we will work with you to provide an exchange of the product, under the following conditions:
The DOA product is returned to us in the same condition that it arrived in your hands, meaning that it is not modified, disassembled or tampered with in any way.
If the packaging was damaged by the carrier, then it is completely out of our control, but we can provide you a replacement unit free of charge if you prove the damage when emailing us. You are responsible for return shipping to us for the damaged unit. The replacement unit will be mailed out as soon as you drop off your return and tracking is updated on our end.
Each incident will likely be unique and will be handled on a case-by-case basis. Rest assured, we will take care of you as best as we can.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@munchyplushies.com.
We reserve the right to allow or deny refunds and the full scope of this policy if we determine that there is a fraudulent claim.